Incident + Claims Management

IncidentLoop gives dealer groups one place to log incidents, escalate them into insurance claims, and learn from what keeps happening.

Dealers Brokers Dealer Groups

One incident, two audiences

Dealers need fast capture. Brokers need complete data. IncidentLoop serves both from a single record.

For Dealers

Log it once, while it's fresh

  • Guided capture for vehicle and property incidents — type, location, people, photos, vehicles, properties and costings collected in structured sections, not a free-text box.
  • DVLA lookup pulls vehicle details automatically, so nothing depends on someone reading a number plate correctly.
  • Choose the resolution route per incident: handle internally or escalate into an insurance claim.
  • Excess and costs are allocated to the right site and department from day one, not reconstructed later.
  • Quotes are captured, compared and authorised in the same place, with an approval trail behind every repair.

For Brokers

Complete claims, fewer chases

  • Submission readiness shows at a glance which incidents have all evidence sections complete and are ready to submit — no more discovering gaps at the insurer.
  • An action queue separates incidents awaiting broker review or payment from those still with the client, and flags stale cases over five days old.
  • Outcomes and recovery reporting tracks settled claim cost, excess recovered and fault outcome, and surfaces potentially recoverable claims.
  • Every incident follows the same structured pipeline — draft through repair to closed and paid — so the data you receive is consistent across every dealership.

Learn from every incident

Patterns surface before they become recurring costs

01

See the pipeline clearly

Pipeline and section-performance reporting show where incidents sit, what's slowing them down, and which stages teams complete well or badly.

02

Find the root causes

Incidents are categorised by type, category and location, so repeat causes — a site, a process, a pattern of near misses — stand out instead of staying anecdotal.

03

Target the training

Because the data is consistent and complete, training needs can be targeted at the locations and behaviours that actually generate claims.

How it works

01

Log

Anyone at the dealership logs the incident in minutes, guided through each evidence section.

02

Route

Handle internally or escalate into an insurance claim — the route is set per incident.

03

Submit

The broker receives a complete, consistent claim with every section finished before submission.

04

Learn

Reporting surfaces root causes, cost patterns and training areas across every site.

Speak to our Technical Director

Jack Shaw Technical Director Jack Shaw - Technical Director

Hi, thanks for visiting our site.

The team and I are here to help you with any questions you may have about our products and development services. We are a friendly bunch, and are happy to help you with any queries you may have.

If you've got a project in mind, or you're just curious about what we do, please get in touch.

We look forward to hearing from you!

Jack