Incident + Claims Management

IncidentLoop gives businesses with vehicles, premises and people on the move one place to log vehicle and property incidents, escalate them into insurance claims, and learn from what keeps happening.

Fleets & mobile teams Multi-site & public-facing businesses Property & asset operators Brokers

One incident, two audiences

The people on the spot need fast capture. Brokers need complete data. IncidentLoop serves both from a single record.

For your operations team

Log it once, while it's fresh

  • Guided capture for vehicle and property incidents — type, location, people, photos, vehicles, properties and costings collected in structured sections, not a free-text box.
  • DVLA lookup pulls vehicle details automatically, so nothing depends on someone reading a number plate correctly.
  • Choose the resolution route per incident: handle internally or escalate into an insurance claim.
  • Excess and costs are allocated to the right site and department from day one, not reconstructed later.
  • Quotes are captured, compared and authorised in the same place, with an approval trail behind every repair.

For Brokers

Complete claims, fewer chases

  • Submission readiness shows at a glance which incidents have all evidence sections complete and are ready to submit — no more discovering gaps at the insurer.
  • An action queue separates incidents awaiting broker review or payment from those still with the client, and flags stale cases over five days old.
  • Outcomes and recovery reporting tracks settled claim cost, excess recovered and fault outcome, and surfaces potentially recoverable claims.
  • Every incident follows the same structured pipeline — draft through repair to closed and paid — so the data you receive is consistent across every site.

Learn from every incident

Patterns surface before they become recurring costs

01

See the pipeline clearly

Pipeline and section-performance reporting show where incidents sit, what's slowing them down, and which stages teams complete well or badly.

02

Find the root causes

Incidents are categorised by type, category and location, so repeat causes — a site, a process, a pattern of near misses — stand out instead of staying anecdotal.

03

Target the training

Because the data is consistent and complete, training needs can be targeted at the locations and behaviours that actually generate claims.

How it works

01

Log

Anyone on your team logs the incident in minutes, guided through each evidence section.

02

Route

Handle internally or escalate into an insurance claim — the route is set per incident.

03

Submit

The broker receives a complete, consistent claim with every section finished before submission.

04

Learn

Reporting surfaces root causes, cost patterns and training areas across every site.

Contact

Book an IncidentLoop demo

Whether you run a fleet, look after multiple sites, or you're a broker handling claims for business clients, tell us a little about your setup and we'll arrange a walkthrough.

Jack Shaw, Technical Director
Jack Shaw Technical Director. You'll hear back from the people who build our products.

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